Frequently Asked Questions


How to prepare?

We need to park as close as possible, so please have all cars out of the driveway before we arrive. Put pets somewhere where they will be safe and secure, as not all furry friends like the sound of the vacuums or unfamiliar people. Please take care to move all small furniture, toys or breakables. 


After cleaning?

Carpets will take 12-24 hours to dry. Turn on the furnace in the winter or air conditioning in the summer for faster drying. Until completely dry, wear only socks on carpet. As carpet dries you may experience wrinkling. This will disappear within 2-3 days. Leave blocks under furniture for at least 2 days. To maintain clean carpet, frequent vacuuming is recommended.  Carpet protector is available at an additional charge. 


Are you insured?

 We are a fully licensed and insured cleaning service. We carry insurance for our employees and for the work that we do in your home. We are certified by the IICRC (Institute of Inspection, Cleaning and Restoration) and CFI (Carpet and Fiber Institute).  We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.